Frequently Asked Questions
About Products
Will the products fade or darken?
Our coatings are very durable, but silver is a product that is prone to tarnishing and fading due to its structure and usage.
Protecting it from things like perfume, water, sea water, pool water, sweat, cream, taking it out when going to bed and keeping it in its box will ensure that you can use its coating for a long time.
With some products, not valid for all, some skins may fade or darken more quickly than other silver products.
There is no guarantee that silver products will not fade or tarnish. Silver is a precious metal that can be used for a lifetime if it is maintained properly.
How to care for fading and darkening products?
In case of fading or tarnishing on the products you purchase from us, you can contact us for information. You can take faded or tarnished products to any silver dealer and have them maintained.
Can we restore faded and darkened products by doing our own maintenance at home?
Unfortunately, it is not possible to restore the products to the condition you first bought them in with the means at home. For this reason, you need to take them to silver dealers or contact the place you bought them to have them maintained.
If you have a gold or silver cloth or polishing water, it will only help to polish the products. Polishing water or cloths do not bring the products back to their original state.
Shipping and Delivery Related
Which cargo company do you work with?
Shipments within Türkiye are made with Yurtiçi Kargo.
International orders are shipped via PTT Cargo or DHL.
What is the delivery time?
Our standard delivery time is 6 - 8 business days.
Are there any exchanges or returns?
Due to the fact that the products are made to order and also for hygiene reasons, we do not have any exchanges or returns.
Is there payment at the door?
There is no payment option at the door.
Other Topics
Do you have wholesale sales?
We do not have wholesale sales, our sales are only retail.
Do you have a store?
Our sales are made only through our online store, we do not have a store.
Products are sent from Istanbul.